Shipping Merchandise

We make every effort to ensure that the information on this website is accurate. The colours of garments shown are representative and may not reflect exact shades, although this is the case for any item being viewed on a computer screen.

Whilst we stock a large number of outfits and sizes it may be, that on some occasions your size hasn't been stocked by us or is being shown as out of stock, if this is the case then please contact us via phone within opening hours or use our online contact form and we will do our best to see if we can order this item in for you, aiming to keep our order time down to a minimum.

Faulty Merchandise

While we try our best to ensure that our garments are not in anyway damaged, however if, on receipt of an item, it is found to be damaged, you must return the item to us within seven days. We will then offer an immediate replacement if the item is in stock, or we can order a replacement as soon as possible. We would also be happy to offer a refund if this is preferred.

Ordering

Orders can be made online using our secure ordering system. Orders can also be made by phoning our shop on +44 (0)2078346933, during the shop opening hours. These are:

Monday to Saturday: 10:30am to 5pm

Sunday: Closed

We accept major credit and debit cards, as well as PayPal payments. Please note that many of our labels carry different currency prices - only the GBP (£) shown is applicable to our store.

Delivery and shipping cost

Orders we receive should be with you by within 1-3 working day for UK Mainland deliveries. Deliveries to Europe, it should be with you within 3-5 working days. Deliveries to rest of the world, it should be with you within 5-14 working days.

(*Please note we are closed on Bank Holiday Monday, and there will be no dispatches or deliveries)

UK DELIVERY

Goods are delivered FREE within the UK.

We can also offer Royal Mail Signed For, Special Delivery or Next Day Special Delivery Guaranteed by 1pm. Please call the store for details, there will be a charge for this service. If the customer gives special instructions to Gertrude Fashions for the carrier to leave the parcel outside your house or with a neighbour, it will be left at the customers own risk. Customer can also place their order online and collect it from the shop. Please call 0207 834 6933 or email gertrudefashions.info@gmail.com to arrange a pickup time if you choose this option.

INTERNATIONAL DELIVERY

We deliver worldwide (Europe, U.S., Canada and Rest of World) with a tracked and signed for service.

Shipping to Europe and rest of the word, shipping costs a flat rate of £ 15.

All customs and import taxes incurred are the responsibility of the customer. This includes any that are incurred in the event that the order is returned to Gertrude Fashions. Any customs/duty fees incurred on return of an order will be deducted from the customer's refund.

Due to Brexit and current Covid restrictions, some internatinal parcels are taking longer to be delovered. Please consider this before ordering.

Shipping Prices and Details

*** Please be aware that if you are ordering to an address outside of the UK, current border restrictions during Covid-19 in your country may affect delivery times. Due to Brexit, EU orders, like other international orders, will also be liable for customs/duty charges ***

Returns

If an item(s) you have ordered is not suitable then please return it in the original packaging, with all labels attached and in an unworn condition. It may be beneficial for you to use a return postage service that ensures a 'proof of delivery', as this would be required should a parcel go missing. The item must be returned to us within 14 days of the customer receiving it and the cost of the return postage should be paid for by the customer.

Refunds

We usually process a refund within 24 hours of us receiving the item.

Privacy

Here at Gertrude Fashions, we take your privacy very seriously. As of the 25th May 2018, with the implementation of the General Data Protection Regulation (GDPR), we are ensuring that all our activities are GDPR compliant.

It is important you are aware when placing an order with us, either by phone or through our online checkout, of the data we will collect. The information we will retain, and that is needed to fulfil your order, will include your name, shipping address, billing address, email, purchase history, as well as your telephone number should you wish to give us this.

Your payment details will be processed by the payment gateway you choose, whether this is via card or Paypal. Your delivery will be processed by our couriers DPD who will receive your shipping address, as well as your email and phone number (should you provide us with this). This is purely for the purposes of ensuring your parcel gets to you, and provides them with the means to contact you should they need to.

Your details will never be passed onto third parties for marketing purposes. We give you the option to voluntarily sign up for emails about Charles Vermont news, however should you wish to unsubscribe at any time then you can let us know through our contact form online, or you can ring us during our opening hours.

Any personal data you provide us with will be treated as confidential in accordance with the Data Protection Act 1998 and will not be passed onto any 3rd parties. These Terms & Conditions do not affect your statutory rights.