Terms and Conditions

Last updated: 05 MAY 2026

These terms apply to all purchases made via:
https://www.gertrudefashions.com

1. About us

Gertrude Fashions is a UK-based retailer located at:
69 Wilton Road, Victoria, London, SWIV 1DE

2. Orders

• Orders can be placed online or by phone during opening hours
• All orders are subject to availability
• We reserve the right to cancel or refuse any order
• You will receive confirmation by email

3. Pricing

• All prices are in GBP (£)
• Prices include VAT where applicable
• Prices may change at any time without notice

4. Payment

We accept major credit and debit cards, as well as PayPal.
Payment must be received in full before dispatch.

5. Delivery

Delivery times and charges are outlined on our Shipping & Returns page:
https://www.gertrudefashions.com/shipping-returns/

Summary:

• UK delivery: 1–3 working days (Free)
• Europe: approx. 3–5 working days (£15)
• Rest of world: approx. 5–14 working days (£15)

Delays may occur due to external factors such as customs or courier issues.

6. Returns and refunds

Please refer to our full policy here:
https://www.gertrudefashions.com/shipping-returns/

Key points:

• Items must be returned within 14 days of receipt
• Items must be unworn, with tags, and in original packaging
• Return postage is the customer’s responsibility unless faulty
• Refunds are typically processed within 24 hours of receiving the item

7. Faulty items

If an item is faulty or damaged, you must notify us within 7 days.
We will offer a replacement or refund.

8. Product descriptions

We make every effort to ensure accuracy, however:

• Colours may vary depending on screen settings
• Availability may change

9. International orders

• Customers are responsible for any customs or import charges
• These charges also apply to returned items
• Any such fees may be deducted from refunds

10. Intellectual property

All website content, including images and text, belongs to Gertrude Fashions and may not be used without permission.

11. Website use

You agree not to:

• Use the site for unlawful purposes
• Attempt to gain unauthorised access
• Introduce malicious code

12. Limitation of liability

We are not liable for:

• Indirect or consequential losses
• Loss of profit or business
• Delays outside our control

Our liability is limited to the value of the order.

13. Governing law

These terms are governed by the laws of England and Wales.

14. ContactGertrude Fashions
69 Wilton Road, Victoria, London, SWIV 1DE
Phone: 0207 834 6933
Email: Gertrudefashions.info@gmail.com